Question 1

Are your items authentic?

Accepted Answer

Yes. Every item sold by Lolalux Collective is guaranteed to be 100% authentic. We carefully inspect each piece before it is listed and stand behind every item we sell.

Question 2

How do you verify authenticity?

Accepted Answer

Our inventory is carefully sourced and inspected using our expertise in luxury resale. Many items have also been authenticated by reputable third-party authentication providers. When applicable, this will be clearly stated in the product listing.

Question 3

Do all items come with a Certificate of Authenticity (COA)?

Accepted Answer

Not all items include a Certificate of Authenticity. Some pieces already come with a third-party COA from providers such as Authentic Detective, Entrupy, or another reputable authentication service. If a certificate is included, it will be clearly noted in the product listing.

Question 4

Can I purchase a Certificate of Authenticity?

Accepted Answer

Yes. For eligible items that do not already include one, you may purchase an Authentic Detective Certificate of Authenticity (COA) as an optional add-on during checkout. This provides independent, third-party documentation for additional peace of mind.

Question 5

Do you sell replicas or counterfeit items?

Accepted Answer

Absolutely not. Lolalux Collective has a zero-tolerance policy for counterfeit merchandise. Any item that cannot be confidently authenticated is never offered for sale.

Question 6

Are your items new or pre-owned?

Accepted Answer

Most of our inventory is pre-owned luxury, although we occasionally offer new or like-new items. Each listing includes detailed descriptions and photos so you know exactly what to expect.

Question 7

Can I request additional photos or information before purchasing?

Accepted Answer

Absolutely. If you have questions about an item's condition, authenticity, or would like additional photos, we're happy to help before you make your purchase.

Question 8

What if I want my item authenticated after I receive it?

Accepted Answer

You're welcome to have your purchase authenticated by any reputable third-party authentication service. While every item we sell is backed by our Authenticity Guarantee, we understand that some buyers prefer additional independent verification.

Question 9

What if an item is ever determined to be inauthentic?

Accepted Answer

Although we take every precaution to ensure authenticity, if a reputable third-party authentication provider determines an item purchased from Lolalux Collective is not authentic, please contact us immediately with the documentation. We will promptly review the findings and resolve the matter in accordance with our Authenticity Guarantee and Return Policy.

Question 10

Why shop with Lolalux Collective?

Accepted Answer

We believe luxury should be purchased with confidence. Our goal is to provide authentic designer pieces, honest condition descriptions, competitive pricing, and exceptional customer service so you can shop pre-loved luxury with peace of mind.

Question 11

What condition are the items in?

Accepted Answer

Condition ranges from New to Good and is noted on every listing. We describe wear honestly -- corner rubbing, hardware tarnish, interior marks -- so there are no surprises.

Question 12

Do you offer returns?

Accepted Answer

Please see our Refund Policy for full details. Reach out via the Contact page and we'll take care of you.

Question 13

How long does shipping take?

Accepted Answer

Orders ship within 2-3 business days. Free shipping on all orders over $500.

Frequently Asked Questions