At Lolalux Collective, we specialize in authentic pre-loved luxury items. Due to the unique and often one-of-a-kind nature of our inventory, all sales are considered final sale unless otherwise stated. However, we want you to shop with confidence.

Eligible Returns

Returns may be approved if:

• The item received is significantly not as described
• An authenticity issue is verified by a recognized third-party authenticator
• The incorrect item was sent

Requests must be made within 48 hours of delivery, with photographs and your order number included. Approved claims will be reviewed individually.

Return Conditions

Approved returns must:

• Be shipped back within 2 business days of approval
• Remain in the exact condition received
• Include all included accessories (dustbag, box, straps, COA, etc.)
• Have no signs of wear, use, odor, or damage

Non-Returnable Items

The following are final sale:

• Items marked "Final Sale"
• Custom sourced items
• Jewelry & accessories
• Sale/clearance items

Shipping Charges

Shipping charges are non-refundable unless the error was made by Lolalux Collective.

Cancellations

Orders cannot be canceled once shipped.