LOLALUX COLLECTIVE RETURN POLICY
Returns & Exchanges
At Lolalux Collective, we specialize in authentic pre-loved luxury items. Due to the unique and often one-of-a-kind nature of our inventory, all sales are considered final sale unless otherwise stated.
However, we want you to shop with confidence.
Eligible Returns
Returns may be approved if:
The item received is significantly not as described
An authenticity issue is verified by a recognized third-party authenticator
The incorrect item was sent
Requests must be made within 48 hours of delivery.
Return Conditions
Approved returns must:
Be shipped back within 2 business days of approval
Remain in the exact condition received
Include all included accessories (dustbag, box, straps, COA, etc.)
Have no signs of wear, use, odor, or damage
Non-Returnable Items
The following are final sale:
Items marked “Final Sale”
Custom sourced items
Jewelry & accessories
Sale/clearance items
Authenticity Guarantee
Every item sold by Lolalux Collective is guaranteed authentic. Many items include third-party authentication or Entrupy certification for added peace of mind.
Shipping Issues
Please inspect your package immediately upon delivery. Any shipping damage claims must be reported within 24 hours.
Cancellations
Orders cannot be canceled once shipped.
